Troubleshooting

PLATFORM ACCESS:

I have lost / I don’t remember the login credentials to the platform!

Contact us and provide us with some identification data to be able to trace your account. At that point we will communicate your login and provide you with a new password.

I lost my password!

Contact us indicating your username. We will send you a password reset email.

I just signed up but I can’t log in, why?

1. Have you activated your account yet? The account is active only after verifying your mobile number by entering the appropriate code. If you haven’t done so yet, log in to the platform with your username and password and you will be prompted for the code to activate your account. If you are still unable to activate your account, please call us.
2. Forgotten your password? In this case you can email us and we will provide you with a new one.

SMS

I can’t send SMS , why?

1. Do you have enough credit? Check your remaining credit by moving the mouse to the £ symbol at the top right, next to the BUY button .
2. Are you sending more than one SMS per recipient and don’t have enough credit to do so? Check the counter under the text of the message: it will tell you how many SMS you are sending for each recipient (eg 2/7 means that your message exceeds 160 characters and therefore we will send 2 SMS for each recipient).

SHOP – PURCHASES, CART AND INVOICES

I confirmed a purchase on the platform but I realised I was wrong in choosing the package. What should I do?

If the purchase has not yet been paid (either by credit card or by bank transfer), just ignore it. It will remain as an unconfirmed cart visible in the Orders / Invoices list but will not cause any problems. You can proceed with the purchase of the desired package / subscription from the SHOP. If, on the contrary, the purchase has already been credited, then please contact us.

I can’t download an invoice from my web interface!

Email us to request a copy, clearly indicating the details of the invoice (amount, date, invoice number, etc.)